Return & Refund Policy

Last updated: August 26, 2025

Thanks for shopping with CoolGiftBox. If you’re not fully satisfied with your purchase, we’re here to help.

Returns (7 Days)

You may request a return within 7 days of receiving your order.

To start a return, please contact us via our Contact Us page with your order number and reason for return. We’ll reply with next steps and return instructions.

Items must be unused, unopened, and in original packaging with receipt or proof of purchase.

Customer pays return shipping. Original shipping fees are non-refundable.

Non-Returnable Items

For safety, hygiene, and customization reasons, the following cannot be returned:

Perishables: chocolate and other food items

Custom/Personalized items: including custom print or made-to-order products

Damaged, Defective, or Wrong Item

Please inspect your order upon delivery and contact us right away via contact if an item is defective, damaged, or incorrect. Include photos and your order number. We’ll make it right with a replacement, store credit, or refund (as appropriate).

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.

Approved refunds are issued to the original payment method (via Stripe).

Processing times can vary by bank or card issuer.

Exchanges

Need a different item? The fastest way is to submit a return (if eligible) and place a new order for the item you prefer.

Shipping Your Return

Please do not send items back before your return is approved. After approval, we’ll provide return instructions and the return address. You’re responsible for return shipping costs and any loss/damage in transit, so we recommend a trackable service.